Privacy Note

Last Updated: 03/01/2026

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Arrival (“we”, “us”, “our”) is committed to protecting your privacy.This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or engage our services.

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1. Who We Are

Arrival provides independent relocation consulting and coordination services for individuals and families relocating to Dubai.

For the purposes of data protection laws, Arrival is the data controller of your personal data.

Contact email: a.n.kossakov@gmail.com

2. Personal Data We Collect

We may collect and process the following types of personal data:

a) Information you provide voluntarily

• Name
• Email address
• Phone number
• Country of residence
• Relocation details you choose to share (e.g. family size, pets, timelines)

This information is collected when you:

• Contact us via the website
• Book a consultation
• Communicate with us by email or message

b) Automatically collected data

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on site

This data is collected through cookies and analytics tools to improve website performance.

3. How We Use Your Data

We use your personal data to:

• Respond to enquiries
• Deliver our consulting services
• Schedule and manage consultations
• Send service-related communications
• Improve our website and services
• Comply with legal obligations

We do not use your data for unsolicited marketing.

4. Legal Basis for Processing (GDPR)

We process your data based on one or more of the following lawful bases:

• Consent – when you submit information voluntarily
• Contract – when data is required to provide agreed services
• Legitimate interest – to operate and improve our business
• Legal obligation – where required by law

5. Data Sharing & Third Parties

We do not sell or rent your personal data.

We may share limited information with trusted third parties only where necessary, such as:

• Scheduling or payment providers
• Analytics services
• Third-party relocation partners (with your consent)

All third parties are required to handle your data securely and lawfully.

6. International Data Transfers

Your data may be stored or processed outside the UK or EU where our service providers operate.

Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

7. Data Retention

We retain personal data only for as long as necessary to:

• Provide our services
• Comply with legal and accounting obligations
• Resolve disputes

When data is no longer required, it is securely deleted.

8. Your Rights

Under data protection laws, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
• Request data portability

To exercise any of these rights, contact us at:
📧 [insert your business email]

9. Cookies

Our website uses cookies to:

• Improve functionality
• Analyse traffic
• Enhance user experience

You can control or disable cookies through your browser settings.
Continued use of the website implies consent to our use of cookies.

10. Data Security

We take appropriate technical and organisational measures to protect your data against:

• Unauthorised access
• Loss
• Misuse
• Disclosure

However, no method of transmission over the internet is completely secure.

11. Children’s Privacy

Our services are not directed at children under 16.
We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

Continued use of our website or services constitutes acceptance of any changes.

13. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Arrival
📧 Contact email: a.n.kossakov@gmail.com

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